Physical Education Equipment (Resco)
A single mobile app to manage inspectors’ workflows
About Janssen-Fritsen
Janssen-Fritsen is the largest manufacturer of physical education equipment in the Netherlands. However, they also supply equipment for international events such as the Summer Olympics. They are part of ABEO, a leading French group in the sports and leisure market. Over the years, the company has grown considerably, but it continues to operate as a family business.
The equipment’s safety is the most important part of Janssen-Fritsen’s business. That’s why they carry out regular inspections.
Challenge:
Finding a solution with fast sync and reliable offline mode
Although internet coverage is good in the Netherlands, the company’s inspectors sometimes have to work offline. In some places such as gaols, defence areas, cellars or border areas, they can only use airplane mode or have no internet connection.
The company’s inspectors carry out equipment safety checks in the field to determine if the equipment is safe or needs to be repaired or replaced. After completing the inspection, they fill out detailed reports. They also attach several pictures of the equipment. Then, they deliver the complete reports to their customers.
At the beginning of each week, the back office plans the inspector’s schedules. Inspectors often stay in one area for longer, completing two to four work orders daily.
Without fast sync and reliable offline more, they struggled with slow loading times and inflexible schedule planning.
When choosing a new solution, their most important criteria were mobility and ease of use. This applies both to the back office and inspectors. Mobility, especially synchronization, was Janssen-Fritsen’s priority. Several solutions were suitable for the back office. But none had satisfactory synchronization and customization options.
Transformation:
Resco Mobile App Toolkit
Thanks to switching to Resco Mobile App Development Toolkit, Janssen-Fritsen now uses a single mobile app to manage their inspectors’ workflows. This includes managing worker schedules, tracking inspection progress, writing detailed reports, and sending them to customers.
Lesser impact on the environment
Janssen-Fritsen cares about protecting the environment. The company is working on reducing its energy, water, and paper consumption. With Resco, Janssen-Fritsen’s teams have replaced paper forms with a single mobile app for all their processes. Thanks to proper planning of preventive maintenance and timely repairs, the app also helps the company reduce its CO2 emissions.
A reliable app that doesn’t crash
Compared to their previous solution, which wasn’t robust enough and crashed often, the Resco app is more reliable. It operates without issues, even under challenging conditions.
More efficient internal communication
One of the most significant improvements the Resco app brought was a considerable reduction in internal emails. Janssen-Fritsen’s teams now manage their work orders, scheduling, and reporting in the Resco app. There is no need for managers and workers to communicate with their engineers via email.
Exceptional support
The thing that Janssen-Fritsen values the most about Resco is its exceptional support. Whenever an issue arises or users need help, the support team is there to resolve it. Be it technical issues or providing assistance, Resco’s support is always ready to jump in.
Summary
The new solution is reliable and has outstanding customer support. The teams at Janssen-Fritsen are so happy with it they rolled it out also at their Belgian branch in April 2023.
