Privacy Policy

1. Who we are

We are a small consulting and software implementation business based in Australia. We provide services to clients in Australia and New Zealand. This policy explains how we handle your personal information.

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2. What personal information we collect

We may collect the following types of personal information:

• Name, email address, phone number, and business address

• Billing and payment details

• Project-related information you provide

• Any other information you voluntarily provide to us

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3. How we collect your information

We collect personal information when you:

• Contact us via email, phone, our website, or social media (such as LinkedIn or Facebook)

• Submit your details through online lead generation tools or apps (like contact forms, referral platforms, or advertising campaigns)

• Engage us for services

• Provide feedback, participate in surveys, or interact with our content online

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4. Use of cookies and analytics

Our website uses cookies to enhance your browsing experience and help us understand how visitors interact with our content.

• What are cookies?
  Cookies are small data files stored on your device that help websites remember information about your visit. They do not give us access to your computer or any information beyond what you voluntarily share.

• Why do we use them?
  We use cookies and analytics tools (like Google Analytics or similar services) to:

  • Monitor website traffic and usage patterns

  • Understand which content is helpful to our visitors

  • Improve our site performance and user experience

• Third-party services
  These analytics services may collect information such as your IP address, browser type, pages visited, and time spent on the site. This data is used in aggregated form and does not identify you personally.

• Managing cookies 
  You can control and delete cookies through your browser settings. Doing so may affect how our website functions for you.

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5. Why we collect it

We collect your information to:

• Provide and manage our services

• Communicate with you

• Invoice and process payments

• Comply with legal obligations

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6. How we store and protect it

We store your information securely using password-protected systems and cloud services with appropriate safeguards. We take reasonable steps to protect your data from misuse, loss, or unauthorized access.

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7. Sharing your information

We do not sell or rent your personal information. We may share it with:

• Service providers who help us operate (e.g., accounting software, cloud storage)

• Legal or regulatory authorities if required by law

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8. Access and correction

You can request access to the personal information we hold about you and ask us to correct it if it’s inaccurate. Just contact us using the details below.

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9. Cross-border disclosure

Your information may be shared across borders. We ensure any such transfers comply with relevant privacy laws.

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10. Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website or upon request.

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11. Contact us

If you have any questions or concerns about your privacy, please contact:
CSM Business and Mobility
Email: privacy@csmbusinessandmobility.com
Phone: 02 7239 8862

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12. Policy details

Version: 1.0
Publish Date: 25 June 2025