Field Service System
- Implementation and Optimisation -
Including Business Central, Dynamics 365 Field Service, and NetSuite Field Service
Challenge:
Optimise Field Service Operations
Every business aspires to a field service management system that provides for highly productive delivery of operations and quality services for their end customers.
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But achieving that aspiration is hard, especially when business as usual already occupies so much attention and time for management.
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People, processes, and equipment. These are the three enablers for high productivity and service. You are investing in your people, but what are you doing to support processes and tools?
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Solution:
Understand. Discern. Innovate.
​CSM Business and Mobility implements a four step process to understand the processes and digital tools implemented for frontline service and facility workers, to deliver productivity and effective work operations.
1. Understand the activities
"Every business is the same." Receive an order, release an order, fulfil the order, close the order.
However, every business's processes are unique. There are specific nuances to completing an order for your customers, and the hard realities of work operations will undo any broad-brush optimisation project unless the activities are properly understood.
2. Find the source of the pain
Pain hurts. But pain medication masks the pain rather than fixing it.
There's a joke about a chiropractor working on the patient's toes to solve the pain in the neck.
Often the pain experience is not a fast guide to the pain source.
We use value stream mapping and root cause analysis to help you find the true obstacles blocking your system delivering real results for your operations.
3. Deliver benefits, not dot points
Benefits management is about outcomes that result in measurable change for your business, your customers, and your workers.
We apply our benefits delivery methodology to ensure that the project success is measured by the reason you started the project rather than just a completing system installation.
This way the pain points are removed, not simply hidden.
4. Organise the work
Project management is more than asking if the project is finished yet.
Delivering value from a decision to change requires consideration of risks (good and bad), change management, planning, and coordination.
We work for a successful outcome on your initiatives according to the time and budget that you have committed.
5. Delivery enhanced service and productivity
CSM Business and Mobility follows a 4-step plan to field management system implementation success:
1. Understand the specific nuances of your processes
2. Discern the true sources of productivity pain
3. Innovate the solutions that will address the pain points
4. Deliver benefits for your team, your organisation, and your field productivity