Operations Innovation
Achieving Productivity Targets
Challenge:
Solve Productivity Challenges
Every business aspires to a highly productive delivery of operations and services for their end customers.
But achieving that aspiration is hard, especially when workers are autonomously fulfilling their tasks in the field or around facility premises.
People, processes, and equipment. These are the three enablers for high productivity and service. You are investing in your people, but what are you doing to support processes and tools?
Solution:
Fix it!
CSM Business and Mobility implements a four step process to understand the processes and digital tools implemented for frontline service and facility workers, to deliver productivity and effective work operations.
1. Understand the activity
"Every business is the same." Receive an order, release an order, fulfil the order, close the order.
However, every business's processes are unique. There are specific nuances to completing an order for your customers, and the hard realities of work operations will undo any broad-brush optimisation project unless the activities are properly understood.
2. Find the source of the pain
Pain hurts. But pain medication masks the pain rather than fixing it.
There's a joke about a chiropractor working on the patient's toes to solve the pain in the neck.
Often the productivity pain experience is not a fast guide to the pain source.
We use value stream mapping and root cause analysis to help you find the true obstacles blocking your results.
3. Deliver benefits, not dot points
Benefits management is about outcomes that result in measurable change for your business, your customers, and your workers.
We apply our benefits delivery methodology to ensure that the project success is measured by the reason you started the project rather than just ticking boxes to mark it done.
This way the pain points are removed, not simply hidden.
4. Organise the work
Project management is more than asking if the project is finished yet.
Delivering value from a decision to change requires consideration of risks (good and bad), change management, planning, and coordination.
We work for a successful outcome on your initiatives according to the time and budget that you have committed.
5. Delivery enhanced service and productivity
CSM Business and Mobility follows a 4-step plan to field operations success:
1. Understand the specific nuances of your processes
2. Discern the true sources of productivity pain
3. Innovate the solutions that will address the pain points
4. Deliver benefits for your team, your organisation, and your field productivity