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Getting Value from Field Service Inspections - Checklist Best Practices
(Also published on LinkedIn) Do your inspection processes generate business value? Or are they just busywork that needs to be done? Inspections ensure assets, equipment, and processes operate safely, reliably, and in compliance with regulations. They help identify early signs of deterioration or failure, so that issues can be corrected before costly downtime, safety incidents, or environmental harm. They provide documented evidence of due diligence for audits, insurance re

Robert Ward
Jun 38 min read


Creating a Community Organisation Roster using Microsoft 365 Copilot
(Also published on LinkedIn ) This worked better than I expected. Recently I was at a gathering of people from a community organisation. The person who had been working out a roster of volunteers is taking a break (after 8 years!). I don’t have capacity to take on manually building the roster. However, I was inspired by demos on a recent PMI seminar (Global Study on the AI-Powered Project Management) and energised from the recent Global Power Platform Bootcamp Sydney. So

Robert Ward
Mar 47 min read


Training for Success – Lessons from a Day-in-the-Life Approach
Have you ever participated in a training session for a new process or software, where you learned lots of details but still couldn’t do...

Robert Ward
Jul 16, 20252 min read


Is efficiency valuable for chargeable work?
Here's a controversial thought: improving the efficiency of chargeable work is a waste of time. 🙂. Consider this thread: Your customers...

Robert Ward
Jun 20, 20252 min read


Standard cost and cost improvement
Understanding the nature of costs is key for improving the productivity of field operations. This article looks at the calculation of...

Robert Ward
Jun 9, 20252 min read
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