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Process Improvement


Getting Value from Field Service Inspections - Checklist Best Practices
(Also published on LinkedIn) Do your inspection processes generate business value? Or are they just busywork that needs to be done? Inspections ensure assets, equipment, and processes operate safely, reliably, and in compliance with regulations. They help identify early signs of deterioration or failure, so that issues can be corrected before costly downtime, safety incidents, or environmental harm. They provide documented evidence of due diligence for audits, insurance re

Robert Ward
Jun 38 min read


Creating a Community Organisation Roster using Microsoft 365 Copilot
(Also published on LinkedIn ) This worked better than I expected. Recently I was at a gathering of people from a community organisation. The person who had been working out a roster of volunteers is taking a break (after 8 years!). I don’t have capacity to take on manually building the roster. However, I was inspired by demos on a recent PMI seminar (Global Study on the AI-Powered Project Management) and energised from the recent Global Power Platform Bootcamp Sydney. So

Robert Ward
Mar 47 min read


Generating Sample Data with Microsoft Copilot
Use of real data for testing, training, and development scenarios is problematic for security, integrity, and ethical considerations. ...

Robert Ward
Aug 13, 20256 min read


Is efficiency valuable for chargeable work?
Here's a controversial thought: improving the efficiency of chargeable work is a waste of time. 🙂. Consider this thread: Your customers...

Robert Ward
Jun 20, 20252 min read


Standard cost and cost improvement
Understanding the nature of costs is key for improving the productivity of field operations. This article looks at the calculation of...

Robert Ward
Jun 9, 20252 min read
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